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BeamCart adds a button to your Shopify store. A shopper taps it and lands on a live video call with a member of your team, who can share a screen, add products to the cart and book appointments.

Install BeamCart from the Shopify App Store. We also offer a setup call that takes under an hour.

We guide you through the installation, set up your advisor and manager accounts, show you a real call and help you customize the widget.

A Chromium-based browser (such as Google Chrome or Microsoft Edge), access to your Shopify store, a camera and a headset with a microphone. The browser will ask for permission to use the camera and the microphone.

No. No account, no app and no download. The shopper taps the button and lands with a member of your team.

Advisor and manager accounts are set up with your team during onboarding. Every plan includes unlimited advisors.

The shopper taps the BeamCart button on your storefront. An available advisor picks up from their console.

When an advisor is available. When nobody is free it greys out, so a shopper is never offered a call that nobody can answer.

The short video below walks through answering a chat from start to finish.

No. Only the microphone activates automatically. The camera stays optional.

Yes. The call sits in a panel over your store, so they can keep browsing.

Yes. The advisor can show a page or a product sheet during the call.

Yes. The advisor drops recommended products straight into the shopper's cart during the call.

When nobody is available, shoppers pick a day and a time in the widget and enter their name and email. An advisor video-calls them at the agreed time.

Yes. An advisor can transfer the call to another advisor.

No. Calls are transmitted live and are never recorded.

A notification appears on your dashboard as soon as a customer is waiting in the queue. You also get a push notification on your computer, and on your phone if it is paired.

The list of shoppers who have tapped the button and are waiting for an advisor.

A link you can share anywhere to bring a shopper straight into a call.

Yes, from the console.

Call volume, call length, peak hours and missed calls, plus a complete activity history for traceability.

Sales closed during a call are attributed to the advisor who handled it.

Yes. Data can be exported as a CSV file.

Starter is $0 a month with 2% commission and 240 call minutes. Pro is $49 a month with 0.5% commission and 900 minutes. Enterprise is $99 a month with 0% commission and 2,400 minutes.

Everything is billed through Shopify, on your Shopify invoice, every month.

On net sales closed during calls. Cancelled, test and refunded orders are excluded or deducted. It counts products added during a call and orders from carts tagged with the call.

Nothing is cut off. Extra minutes are billed as used, at your plan's rate per minute.

The Pro plan includes a 30-day free trial. The Starter plan is free.

Uninstall the app at any time. Fees already incurred remain payable.

Fees are non-refundable except where required by law or by Shopify's policies.

No. Tap the button and you are talking to a member of the store's team.

No. Calls are live only and are never recorded.

If you book an appointment, your name, email, optional phone number and topic are deleted 30 days after the appointment. A first name or a comment you leave during or after a call is deleted after 30 days. See the Privacy Policy for details.

No. Only your microphone turns on, and only with your permission.

Check your connection, close other tabs or apps using the network, and try again. Switching from Wi-Fi to mobile data, or the other way around, often helps. If it keeps happening, email support@beamcart.shop.

The dashboard notification shows whenever you are signed in. For push notifications, check that your browser is allowed to send them, that your phone is paired if you want them there, and that neither device is in do-not-disturb mode. If they still do not appear, contact support.

Allow camera and microphone access when the browser asks. If you blocked it earlier, reopen the site settings for your store and allow both. Check that no other app is using the camera.

First, confirm the button is activated in your Shopify app settings, under the "The button is on your store" section. The button also only appears when an advisor is available, so check that at least one advisor is signed in and available. If both are fine, contact support.

Check that the advisor's headset is selected as the microphone and speaker, and that the shopper's volume and browser tab are not muted.

Check the spam folder, then contact support.

Your main and secondary colors, light or dark mode, and different button styles, each with modular settings, so the widget fits your store.

The short video below shows where to set the greetings shoppers see when they start a chat.

The Pro and Enterprise plans include the full customization options. The Starter plan does not.